And yet another article on That Issue.

[conuly]

This is a new one. Not really new information, though.

Comments

Um...

[navkat.livejournal.com]

hi, I am not trying to be rude or anything but is there a reason why you are not approving my support requests? One of them gave the exact same information you did (and in the same tone) but instead of approving, you answered over me.

Did I do something wrong? or did you just want the points or something?

Sorry to comment here but your userinfo doesn't leave an email address.
thanks,
-jenn

Re: Um...

[conuly]

I'm not a supporthelp. I can't approve requests. That'd be cool, right? You should ask in helpscreening. Post something like:

Help in *name of category!*
Hey, I've been posting a few answers in *link*, *link*, *link* and not getting approved! Why?

*is still very flattered at being thought a supporthelp*

Re: Um...

[conuly]

Oh, and *because* I'm not a supporthelp, I'm not supposed to give reasons why you weren't approved - I might not know! But I do know that support policy is to approve the first allowable answer. If you're a screenie, you can't see if other people have answered a request before you. It's possible that my answers just came in first.

It's also possible that my answers were better, or came in first AND were better, I don't know. I can't help you. helpscreening is very nice, full of nice, helpful people.

Re: Um...

[conuly]

You might also want to check out the support guide, which is a good intro into support polices, support style, support slang, that sort of stuff.