conuly: (Default)
[personal profile] conuly
Their phone system is completely automated. Why the hell does it shut down for the night? I can call the cable company at 1am and pay my bill. I can call ConEd and pay my bill. But I can't call National Grid, work through their phone tree with no human interaction whatsoever, and pay my bill?

(Also, fuck whoever decided I should have to spend 90 seconds mashing buttons before getting to the bill-paying part of my call.)

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Date: 2018-05-02 08:17 pm (UTC)
greghousesgf: (House Wilson Embrace)
From: [personal profile] greghousesgf
a while back when I was waiting for new checks to come in (they were taking longer than usual because the bank screwed up) I had to pay my telephone bill online and they made it really unnecessarily complicated plus the payment took three weeks to go through! I thought the whole point of paying bills online was it was supposed to be faster!

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