To whom it may concern:

[conuly]

Some of us do not do well talking to people in real time. Some of us would prefer to make our complaints via email or snail mail, not live chat and phone. Make these options visible on your contact page.

(Also: Anne-Marie, note hyphen, is a valid first name for shipping. The hyphen is a valid character in English orthography. Shape up!)

Comments

[lusentoj]

Haha, about shipping.

I ordered a background check from the FBI and chose to get an electronic copy. Put in my Japanese address, it showed me a confirmation page, everything was fine. Upon opening my results a few days later, I found they'd removed ALL non-English characters from my address, literally leaving me with only the few digits in the address. I had also found out I had to get a physical copy of my results, but there's apparently no way to contact them so I can't just request a physical version of the results I already have and now I have to go through the whole process again.

But I'm damn glad I did the electronic copy first, so I know I have to write my address in English!