To whom it may concern:

[conuly]

Some of us do not do well talking to people in real time. Some of us would prefer to make our complaints via email or snail mail, not live chat and phone. Make these options visible on your contact page.

(Also: Anne-Marie, note hyphen, is a valid first name for shipping. The hyphen is a valid character in English orthography. Shape up!)

Comments

[siderea]

Oh god oh god. I had a patient with a name very like "Anne-Marie", but in some computers she didn't get to have a hypen and in others she did, and our billing people once spent six months trying to figure out how to get bills through her insurance because the motherfuckers in the insurance IT field require the name fields to match, not just the policy number. Turns out somebody had managed to enter her somewhere as "Marie Anne". *headdesk* *headdesk* *headdesk*

[conuly]

Did insurance finally pay up?

[siderea]

Yes, apparently. Took some months.