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conuly
So, I left this review for a seller of a book on Amazon. The book was listed in good-used condition, but every page was ripped. EVERY page - and most of them, I had to tape up myself. Some of the rips were quite substantial, too.
I understand that when you buy used you get what you get, but I felt - and still feel - that the damage should have been disclosed on the information and that it should have been rated as acceptable instead of good. I didn't contact the seller, but when prodded to leave review, I did so. Three stars (it came on time and, like I said, it *is* a used book), but there we go.
And today I get this email.
Hi~~can you please remove this feedback from me~~~this is a horrible time for this on us~~~~I always give a refund within 24 hours of a complaint if missing,not happy etc~after loooking into the order~~amazon is our only income at this time~my husband got a really bad staph infection in early august and went to a hospital with a surgery for 7 days then was ambulanced to our UW in EDITED OUT 30 miles away because our hospital took a MRI and it had gotten incredibly worse and went into his blood stream~hes been on a PICC line -that goes straight to his heart~with 24 hours a day of anitbiotics with home health coming--and he has no income~so my standings with amazon is our lifeline right now~~I will give a full refund right away!~
You know, I feel some sympathy, but I don't like being manipulated. All this talk about her sick husband (which I don't even know if it's true) is there to hide the fact that she wants me to, basically, not be honest.
The book came with every page ripped. Her husband's health isn't my fault. Her bills aren't my fault. Her problems aren't my problems. This could have been avoided much more easily if she'd just noted in the description when she put the book up that it was ripped on several pages. Then, when it came in the mail, I could have honestly said "Yup, I got what I paid for" and rated it my standard five-stars-no-comment.
(And if she'd just emailed and said sorry, whoops, it was an accident instead of all this "everybody is sick and dying and poor" business, true or not, I would have been more likely to just roll my eyes and remove the review. I don't care whether it's true or not, I don't like feeling manipulated.)
I understand that when you buy used you get what you get, but I felt - and still feel - that the damage should have been disclosed on the information and that it should have been rated as acceptable instead of good. I didn't contact the seller, but when prodded to leave review, I did so. Three stars (it came on time and, like I said, it *is* a used book), but there we go.
And today I get this email.
Hi~~can you please remove this feedback from me~~~this is a horrible time for this on us~~~~I always give a refund within 24 hours of a complaint if missing,not happy etc~after loooking into the order~~amazon is our only income at this time~my husband got a really bad staph infection in early august and went to a hospital with a surgery for 7 days then was ambulanced to our UW in EDITED OUT 30 miles away because our hospital took a MRI and it had gotten incredibly worse and went into his blood stream~hes been on a PICC line -that goes straight to his heart~with 24 hours a day of anitbiotics with home health coming--and he has no income~so my standings with amazon is our lifeline right now~~I will give a full refund right away!~
You know, I feel some sympathy, but I don't like being manipulated. All this talk about her sick husband (which I don't even know if it's true) is there to hide the fact that she wants me to, basically, not be honest.
The book came with every page ripped. Her husband's health isn't my fault. Her bills aren't my fault. Her problems aren't my problems. This could have been avoided much more easily if she'd just noted in the description when she put the book up that it was ripped on several pages. Then, when it came in the mail, I could have honestly said "Yup, I got what I paid for" and rated it my standard five-stars-no-comment.
(And if she'd just emailed and said sorry, whoops, it was an accident instead of all this "everybody is sick and dying and poor" business, true or not, I would have been more likely to just roll my eyes and remove the review. I don't care whether it's true or not, I don't like feeling manipulated.)
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no subject
Date: 2009-10-31 06:23 pm (UTC)no subject
Date: 2009-10-31 06:39 pm (UTC)At the same time I ordered that, I ordered two slings from etsy for Evangeline's pre-k class. I got two different emails about this - one apologizing that it got a spot on it and promising to throw it in the wash and refund the money (which she did) and another a week later from a different seller apologizing for not sending it out and promising to pay to have it shipped faster.
Two slings, two mistakes - and two sorries. Two people fessing up and accepting the blame.
Guess which two people aren't getting a very low review? Will I post about my experiences? Yes - they DID mess up. But am I going to downrate them? No, because they dealt with it like grown-ups.