Kerfluffle at CVS yesterday

[conuly]

Their system is not really set up to accept passport cards as identification. This has not previously been a problem because most of their cashiers know the workaround, and even if I bump into one who doesn't, they can usually ask somebody else.

(Apparently the workaround is to enter it like a driver's license, and now I know!)

Yesterday I hit the bad luck jackpot. Several irritated minutes later, wherein we all barely refrained from snapping at each other (do not blame me, irritated pharmacists, blame your shitty computer interface!) we resolved it. But ugh, ugh, ugh.

Do you think it's a CVS-in-particular interface or something general that's shipped out to everybody? I want to know where to direct my complaints for the best chance of getting results. Honestly, if the workaround "enter it as a driver's license" works then it should be trivial to have that slot say "driver's license or passport card".

Comments

[calimac]

When an instruction says "photo ID," it usually means "driving license." They're not equipped to handle other photo IDs. Once when applying for privileges at a university library, I presented them with my faculty ID card from another nearby university. The reaction was such as to suggest nobody had ever done that before.

(On the other hand, when I was closing out various accounts after my mother's death, the reaction was often such as to suggest that none of their customers had ever died before, which I found improbable and said so.)

[conuly]

The reaction was such as to suggest nobody had ever done that before.

This is never the truth. Seriously, never.

[calimac]

I rather thought that the case: thus my use of the word "suggest" and the other example of acting as if no customers had ever died before.