I freaking hate national grid.

[conuly]

They have the slowest, most useless phone menu ever. The point of press 1, press 2 is to speed up the process, but it's not very sped up when they wait five minutes between options!

So I go to pay, and last time they asked for the bank account number, but this time they didn't ask for that or the debit information, so I have no idea which account they took the money from. Just freaking great.