More posts on the subject

[conuly]

Here's a coherent explanation of why things haven't been FIXED yet. Not sure how accurate it is, but I'm trying to post interesting links, anyway.

This link is telling how customer service messed up and why it's totally not their fault. Fair enough.

Another one trying to explain how things could've spiraled so far out of control without any (or much, anyway) actual malice - at least on Amazon's part.

And click here for random discussion reiterating what we already know.

Comments

[leora.livejournal.com]

Oh, I've never been mad at them. Either they are following stupid orders to be drones or they are reporting stupid policy from above. I generally figure that they didn't choose how things would be handled. I usually try not to blame low level employees. And even if they have serious personal issues and disagreements with what is happening, it is not reasonable to expect them to leave over it. So, I don't really have an opinion about them at all.