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I AM SO FUCKING PISSED
Aug. 2nd, 2010 01:43 pmMy grandmother dislocated her hip at the start of the month, as I told you.
When we left the hospital, they told us to follow up with the orthopedist the next day. That wasn't an option, so I tried to make an appointment the next day. They wouldn't see us until the 29th, which was much too far away, but I couldn't make it into Manhattan with her, so that's that.
Now, it's my habit to call ahead on the day of an appointment to make SURE I have the day and time right. Good thing I did - when I called, they went "Oh, there's no way you could've made an appointment, did Emergency set you up with this? They make this mistake all the time, but the orthopedist is only here Mondays, before noon. No, you don't have to make an appointment now, just show up before noon on Monday."
So today - Monday! - I showed up. Before noon. At 11:04. Patient Information directs me to registration... which is closed. Huh, they're not getting back from lunch until 10 til! (For the record, they still weren't back at 12:15.) So I wait and I wait and I wait - with my nieces and my grandmother! - and I wait. The waiting room, btw, is full of dust. A layer thick enough to write my name, on EVERYthing. I try the OTHER registration (which is really for pediatrics, ob-gyn, and podiatry) out of desperation... and you know what they tell me? They tell me Orthopedics closes at 11.
At this point I've been screwed over so often, and I don't even know what the truth is at all.
Not to mention the bathroom. Ah, yes, the bathroom. See, there's no convenient signs to point you towards a bathroom. Instead, you have to ask for help or stumble around lost. The bathroom I found did appear to have a handicapped stall - at least, one stall was teensy and the other was large, so I assumed it was accessible.
It has no handrails.
This is the point at which I actually screamed. Like, out loud.
So I don't know what we're doing about this appointment. I'm not going back there again. I'll find a way to make the appointment elsewhere, even though that's not where the referral is for, because they're so fucking useless. (This is the same place where, if you "press one to speak English", they direct you to their Spanish menu. Yeah....)
When we left the hospital, they told us to follow up with the orthopedist the next day. That wasn't an option, so I tried to make an appointment the next day. They wouldn't see us until the 29th, which was much too far away, but I couldn't make it into Manhattan with her, so that's that.
Now, it's my habit to call ahead on the day of an appointment to make SURE I have the day and time right. Good thing I did - when I called, they went "Oh, there's no way you could've made an appointment, did Emergency set you up with this? They make this mistake all the time, but the orthopedist is only here Mondays, before noon. No, you don't have to make an appointment now, just show up before noon on Monday."
So today - Monday! - I showed up. Before noon. At 11:04. Patient Information directs me to registration... which is closed. Huh, they're not getting back from lunch until 10 til! (For the record, they still weren't back at 12:15.) So I wait and I wait and I wait - with my nieces and my grandmother! - and I wait. The waiting room, btw, is full of dust. A layer thick enough to write my name, on EVERYthing. I try the OTHER registration (which is really for pediatrics, ob-gyn, and podiatry) out of desperation... and you know what they tell me? They tell me Orthopedics closes at 11.
At this point I've been screwed over so often, and I don't even know what the truth is at all.
Not to mention the bathroom. Ah, yes, the bathroom. See, there's no convenient signs to point you towards a bathroom. Instead, you have to ask for help or stumble around lost. The bathroom I found did appear to have a handicapped stall - at least, one stall was teensy and the other was large, so I assumed it was accessible.
It has no handrails.
This is the point at which I actually screamed. Like, out loud.
So I don't know what we're doing about this appointment. I'm not going back there again. I'll find a way to make the appointment elsewhere, even though that's not where the referral is for, because they're so fucking useless. (This is the same place where, if you "press one to speak English", they direct you to their Spanish menu. Yeah....)
