Huh.

[conuly]

So I order my pet food via Petco, because it's slightly cheaper than Amazon, and no way I'm going to lug 50lbs of dry food home on the subway. I don't love this, because their subscription page is impossible and gives me a headache every time I have to adjust something, but whatever.

I recently ended up with too much cat food, and put all subscriptions on hold for a while.

Funny thing. Once I did that, I got a whole bunch of "how can we tempt you back?" coupons. Some really nice ones, too - $15 off here, 25% of there. I never got shit from having them on repeat delivery. Apparently, the real discounts aren't from loyalty at all.

Jerks.

Comments

[zesty_pinto]

That reminds me of when I took a high school course on business development and we were to write compliments or criticisms to companies about certain products. I wrote a complimentary one to Procter and Gamble and got nothing. Meanwhile, someone did the same thing criticizing their product and received coupons for it. Never understood this business model.

[conuly]

Wow. So backwards.

[james]

We have been known to get a magazine subscription at a great, low, intro rate then not renew it the following year - and the other of us gets the subscription for a year under their name and address (we have a street addy and po box.) Alternate back and forth, only getting the subscription when we get the mailing for the awesome low rate.

[conuly]

LOL.

[kalloway]

I remember similar from when I changed jobs and was not working next to a general-stuff store and not racking up $5-20 a day on food/snacks/commodities/not-making-another-stop-on-the-way-home on my loyalty card.

Suddenly, I was getting piles of bonus points, ten dollar coupons, etc. So yeah. Apparently it does pay to appear to have wandered off, even if you haven't.

[conuly]

I'll never trust them again.

[ruuger]

Yeah, they don't care about loyalty because loyal people will buy from them anyway. This is why every year when I renew my certain magazine subscriptions, I fill the order form and then close the window before clicking the final confirmation - and I immediately get a coupon for 15% off from my subscription to "lure me back".

[conuly]

Diabolical!